Technology The Data-Driven SMB Part II: The Data and Analytics Maturity Framework for SMBs

Worldwide SMB IT spending to top $676 billion in 2021, driven by software and services growth IoT Now News & Reports Improving efficiency, adapting to changing market conditions, and scaling your business are all great reasons for your business to invest in new technology. Research in 2020 by Aberdeen (PDF, 2MB) found that companies using AI capabilities achieve a 3.5 times greater annual increase in customer satisfaction rates. Business owners may be required to create significant content for marketing and other communications. To stay competitive and meet customer expectations, so far 35-36% of these small businesses invested in automation ...

7 martie 2024

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What Is Natural Language Understanding NLU ?

What is Natural Language Understanding NLU? Answering customer calls and directing them to the correct department or person is an everyday use case for NLUs. Implementing an IVR system allows businesses to handle customer queries 24/7 without hiring additional staff or paying for overtime hours. Ideally, your NLU solution should be able to create a highly developed interdependent network of data and responses, allowing insights to automatically trigger actions. Phonology is the study of sound patterns in different languages/dialects, and in NLU it refers to the analysis of how sounds are organized, and their purpose and behavior. Since the development of...

7 septembrie 2023

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